• Course Fee - Special Introductory Offers:
• €299 delivered by email or
• €329 delivered by post
• Distance Learning Course
• Award: Diploma award from ITEC- Irish Training & Educational Centre.

Course Details:

While a training programme on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing businesses millions a year.  Indeed, what society seems to be gaining on terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.  Management at all levels freely intrude on subordinates’ personal space. Gossiping co-workers are norm, and quality customer care has been forgotten.  The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment.

To address the growing problem of incivility in the work setting, this short training course introduces the concept of civility, its importance to a company, as well as its typical causes and effects.  Skills needed to effectively practice civil behaviour, as well as different ways organisations can systematise civility in the workplace are covered.

It teaches you over 12 modules how to:

• Define civility, understand its causes, and enumerate at least three of its behavioural indicators
  
  

• Understand the costs of incivility, as well as the rewards of civility, within the workplace
  
  

• Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness
  
  

• Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace
  
  

• Learn skills in diagnosing the causes of uncivil behaviour
  
  

• Understand the role of forgiveness and conflict resolution in the creation of a civil working environment
  
  

• Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication
  
  

• Learn facilitative communication skills such as listening and appropriate inquiry
  
  

• Learn specific interventions that can be utilised where there is conflict within the workplace
  
  

• Learn a recommended procedure for systematising civil behaviour within the workplace.
  

Accreditation

When you have completed this course you may take a final examination. Full details of this examination are automatically sent to you as you near the end of the course. The examination costs €65 and is taken at home at your convenience.  If you receive 70% or more in this examination you will receive an ITEC Diploma.

Optional:

Personality/Intelligence Test

All our students have the option to take this revealing test for an additional cost of €25.00.

The test asks questions to determine:

• Are you a 'Take-Charge' type?
   
• Are you a manipulative person?
   
• Are you a real friend when the going gets rough?
   
• How popular are you?
   
• Could you be your own boss?
   
• What's your leadership potential?

The objective is not only to help you achieve greater personal and professional success - but to show you how to get what you really want out of life.

Management/Leadership Skills Test

All students of this course have the option to take a Management/Leadership Test for an additional cost of €50.00. This test is conducted on our behalf by Verax international. This test has to be taken on line and the results will be sent directly to each student by email usually within 3/ 4 working days.

We urge you to complete this test as it will provide you with invaluable help and guidance in enabling you to get the most out for your learning. The assessment sent to you when you complete the test will not count in any way to your eventual qualification. It is intended to enable you to understand your strengths and weaknesses and so concentrate on those parts of the course that are most valuable to you.

You may think that you are already aware of these. However, systematic research shows that just over half the population are unaware of their real strengths, let alone their real weaknesses.

This test provides you with a systematic way of assuring these for yourself. Answer honestly. There are no right or wrong answers. Only you will see the results.

The test will allow you to assess your own performance against 16 key management/leader competencies – such as customer focus, decision making, creativity and team working – which are valued by employers and which are very important for effective performance as a manager or team leader. There is one test for managers in the public sector and a separate test for all other managers. Depending on which version chosen, your performance is benchmarked either against 15,000 or so managers in the database or against public sector managers only.

In summary, this unique test will show you what to stop doing (or do less of) and what to start doing (or do more of) in order to become more effective in your current role/activity. In effect, you are told what you need to do to become a more effective manager and team leader and most important of all, how to do it.

Good luck with your studies.

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