Enrol for this course online now with your Credit or Laser
- Course Fee - Special Introductory Offers:
- €299 delivered by email or
- €329 delivered by post
- Distance Learning Course
- Award: Diploma award from ITEC- Irish Training &
us on 01-2897579»
While a training programme
on workplace manners and courtesy may seem like overkill,
the reality is: rudeness is an epidemic costing businesses
millions a year. Indeed, what society seems to be gaining
on terms of both knowledge and technological advancement,
it’s losing out on basic social values that directly impact
the bottom line. Management at all levels freely intrude on
subordinates’ personal space. Gossiping co-workers are norm,
and quality customer care has been forgotten. The result:
an environment not conducive to getting work done,
dissatisfied clients aiming for the competition, and in some
cases, blatant tolerance for abuse and harassment.
To address the growing problem of
incivility in the work setting, this short training course
introduces the concept of civility, its importance to a
company, as well as its typical causes and effects. Skills
needed to effectively practice civil behaviour, as well as
different ways organisations can systematise civility in the
workplace are covered.
It teaches you over 12 modules
Define civility, understand its
causes, and enumerate at least three of its behavioural
Understand the costs of incivility,
as well as the rewards of civility, within the workplace
Learn practical ways of practicing
workplace etiquette, including the proper use of
greetings, respect, involvement, and political correctness
Learn the basic styles of conflict
resolution and identify the style most appropriate for
managing particular conflicts in the workplace
Learn skills in diagnosing the causes
of uncivil behaviour
Understand the role of forgiveness
and conflict resolution in the creation of a civil working
Understand the different elements of
effective communication, particularly effective para-verbal
and non-verbal communication
Learn facilitative communication
skills such as listening and appropriate inquiry
Learn specific interventions that can
be utilised where there is conflict within the workplace
Learn a recommended procedure for
systematising civil behaviour within the workplace.
When you have completed this
course you may take a final examination. Full details of
this examination are automatically sent to you as you near
the end of the course. The examination costs €65 and is
taken at home at your convenience. If you receive 70% or
more in this examination you will receive an ITEC Diploma.
All our students have the option to take this revealing
test for an additional cost of €25.00.
The test asks questions to determine:
- Are you a 'Take-Charge' type?
- Are you a manipulative person?
- Are you a real friend when the going gets rough?
- How popular are you?
- Could you be your own boss?
- What's your leadership potential?
The objective is not only to help you achieve greater
personal and professional success - but to show you how to
get what you really want out of life.
Management/Leadership Skills Test
of this course have the option to take a
Management/Leadership Test for an additional cost of €50.00.
This test is conducted on our behalf by Verax international.
This test has to be taken on line and the results will be
sent directly to each student by email usually within 3/ 4
We urge you to complete this test as it will provide you
with invaluable help and guidance in enabling you to get the
most out for your learning. The assessment sent to you when
you complete the test will not count in any way to your
eventual qualification. It is intended to enable you to
understand your strengths and weaknesses and so concentrate
on those parts of the course that are most valuable to you.
You may think that you are already aware of these. However,
systematic research shows that just over half the population
are unaware of their real strengths, let alone their real
This test provides you with a systematic way of assuring
these for yourself. Answer honestly. There are no right or
wrong answers. Only you will see the results.
The test will allow you to assess your own performance
against 16 key management/leader competencies – such as
customer focus, decision making, creativity and team working
– which are valued by employers and which are very important
for effective performance as a manager or team leader. There
is one test for managers in the public sector and a separate
test for all other managers. Depending on which version
chosen, your performance is benchmarked either against
15,000 or so managers in the database or against public
sector managers only.
In summary, this unique test will
show you what to stop doing (or do less of) and what to
start doing (or do more of) in order to become more
effective in your current role/activity. In effect, you are
told what you need to do to become a more effective manager
and team leader and most important of all, how to do it.
Good luck with your studies.
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