Enrol for this course online now with your Credit or Laser
- Course Fee - Special Introductory Offers:
- €299 delivered by email or
- €329 delivered by post
- Distance Learning Course
- Award: Diploma award from ITEC- Irish Training &
us on 01-2897579»
A well-trained Call Centre is the heart
of any operation. Call centre employees who know how to
handle the great variety of situations that present
themselves with skill and professionalism are a valuable
asset to any organisation as well as being able to profit
themselves in terms of salaries and performance bonuses.
Call centre Training allows the employee to enter their work
area with confidence that they are equipped to answer
questions and overcome objections and ultimately deliver
At the end of this course it is
expected that you will be able to:
Define and understand call centre
Identify different types of buying
Create SMART goals
Familiarise yourself with strategies
that sharpen effective communication
Use proper phone etiquette
The 12 modules in this courses
Types of questions,
When you have completed this
course you may take a final examination. Full details of
this examination are automatically sent to you as you near
the end of the course. The examination costs €65 and is
taken at home at your convenience. If you receive 70% or
more in this examination you will receive an ITEC Diploma.
All our students have the option to take this revealing
test for an additional cost of €25.00.
The test asks questions to determine:
- Are you a 'Take-Charge' type?
- Are you a manipulative person?
- Are you a real friend when the going gets rough?
- How popular are you?
- Could you be your own boss?
- What's your leadership potential?
The objective is not only to help you achieve greater
personal and professional success - but to show you how to
get what you really want out of life.
Management/Leadership Skills Test
of this course have the option to take a
Management/Leadership Test for an additional cost of €50.00.
This test is conducted on our behalf by Verax international.
This test has to be taken on line and the results will be
sent directly to each student by email usually within 3/ 4
We urge you to complete this test as it will provide you
with invaluable help and guidance in enabling you to get the
most out for your learning. The assessment sent to you when
you complete the test will not count in any way to your
eventual qualification. It is intended to enable you to
understand your strengths and weaknesses and so concentrate
on those parts of the course that are most valuable to you.
You may think that you are already aware of these. However,
systematic research shows that just over half the population
are unaware of their real strengths, let alone their real
This test provides you with a systematic way of assuring
these for yourself. Answer honestly. There are no right or
wrong answers. Only you will see the results.
The test will allow you to assess your own performance
against 16 key management/leader competencies – such as
customer focus, decision making, creativity and team working
– which are valued by employers and which are very important
for effective performance as a manager or team leader. There
is one test for managers in the public sector and a separate
test for all other managers. Depending on which version
chosen, your performance is benchmarked either against
15,000 or so managers in the database or against public
sector managers only.
In summary, this unique test will
show you what to stop doing (or do less of) and what to
start doing (or do more of) in order to become more
effective in your current role/activity. In effect, you are
told what you need to do to become a more effective manager
and team leader and most important of all, how to do it.
Good luck with your studies.
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