• Course Fee: €685
• Course award: ITEC - Diploma
• Course delivered by distance learning
• There are no lectures to attend and all the course material is provided.
• Students can complete the course in their own time at a pace that suits them.

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By contacting us on 01-2897579»

This exciting new course is for anyone considering setting themselves up as a mediator. Mediators help disputing parties in reaching a settlement.

As a professional mediator you can offer your services to a whole range of clients such as companies, institutions, government agencies, community organisations, schools as well as to families and couples in dispute.

The course is very detailed and takes the student through the steps to be able to offer effective mediation in a wide range of situations.

It is written in clear, precise easy-to-understand language and will become a continuing resource and reference manual as your career develops.

All students have their own personally appointed tutor who will guide them through the various modules and who is available for the duration of the course.

There are activities and assignment to be completed at the end of each module.

At the conclusion of the course students have the option to take a final examination (€65) which is taken in similar fashion to the course itself.

Topics covered in the course:

• Introduction
• Differences between mediation arbitration - binding and non binding
• The Mediation Process
• How a mediation session develops
• The role of the Mediator
• Preliminary Procedures
• Mediation settings
• Mediators opening statement
• Opening statements from disputing parties
• Ex parte meetings
• Controlling the process
• Problem solving techniques
• Agreements and relevant forms
• Payment terms and conditions.

There are two optional tests that are available to all students. The first one is a Personality test which we would recommend is taken with this course. Full details are below.

The second test as a leadership test and again the details of this test are also set out below.

Assessment

This course is assessed through assignments that conclude each lesson. At the end of the course students have the option to take a final examination that costs €65. This examination is taken at home in similar fashion to the course itself and full details are automatically sent to students as the near the end of the course.
Those to achieve a 70% or higher mark in this examination will receive the ITEC Diploma.

Personality/Intelligence Test

All our students have the option to take this revealing test for an additional cost of €25.00.

The test asks questions to determine:

• Are you a 'Take-Charge' type?
   
• Are you a manipulative person?
   
• Are you a real friend when the going gets rough?
   
• How popular are you?
   
• Could you be your own boss?
   
• What's your leadership potential?

The objective is not only to help you achieve greater personal and professional success - but to show you how to get what you really want out of life.

Management/Leadership Skills Test

All students of this course have the option to take a Management/Leadership Test for an additional cost of €50.00. This test is conducted on our behalf by Verax international. This test has to be taken on line and the results will be sent directly to each student by email usually within 3/4 working days.

We urge you to complete this test as it will provide you with invaluable help and guidance in enabling you to get the most out for your learning. The assessment sent to you when you complete the test will not count in any way to your eventual qualification. It is intended to enable you to understand your strengths and weaknesses and so concentrate on those parts of the course that are most valuable to you.

You may think that you are already aware of these. However, systematic research shows that just over half the population are unaware of their real strengths, let alone their real weaknesses.

This test provides you with a systematic way of assuring these for yourself. Answer honestly. There are no right or wrong answers. Only you will see the results.

The test will allow you to assess your own performance against 16 key management/leader competencies - such as customer focus, decision making, creativity and team working - which are valued by employers and which are very important for effective performance as a manager or team leader. There is one test for managers in the public sector and a separate test for all other managers. Depending on which version chosen, your performance is benchmarked either against 15,000 or so managers in the database or against public sector managers only.

In summary, this unique test will show you what to stop doing (or do less of) and what to start doing (or do more of) in order to become more effective in your current role/activity. In effect, you are told what you need to do to become a more effective manager and team leader and most important of all, how to do it.

Good luck with your studies.

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