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Course Fee: €325
Distance Learning Course of 6 modules
Enrol for this course online now with your Credit or Laser
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Or
By contacting
us on 01-2897579»
Course Details: As the telephone is very often the very first means of contact that is made with an organisation its effective use can have a dramatic impact on both image and sales.
This concise course deals with all the interpersonal skills required to have successful telephone skills and concentrates primarily on the following areas:
- Making calls
- Receiving calls
- Giving messages
- Taking messages
- The use and importance of answering machines and services
- Coping with and overcoming difficult situations
- There is also a special introductory section dealing with the sales cycle and its importance to a business
Included with this course is a Management/Leadership Test
which is conducted on our behalf by Verax International.
This test has to be taken on line and the results will be
sent directly to each student by email usually within 3/4
working days.
The test will allow you to assess your own performance
against 16 key management/leader competencies - such as
customer focus, decision making, creativity and team working
- which are valued by employers and which are very important
for effective performance as a manager or team leader. There
is one test for managers in the public sector and a separate
test for all other managers. Depending on which version
chosen, your performance is benchmarked either against
15,000 or so managers in the database or against public
sector managers only.
In summary, this unique test will show you what to stop
doing (or do less of) and what to start doing (or do more
of) in order to become more effective in your current
role/activity. In effect, you are told what you need to do
to become a more effective manager and team leader and most
important of all, how to do it.
Accreditation
When you have completed this
course you may take a final examination. Full details of
this examination are automatically sent to you as you near
the end of the course. The examination costs €65 and is
taken at home at your convenience. If you receive 70% or
more in this examination you will receive an ITEC Diploma.
For further details on ITEC's Accreditation please visit the
Accreditation section.
»Click here for further details.
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