This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain. The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects.
These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.
ITEC – Irish Training & Educational Centre is strongly committed to protecting the privacy of its user and student community. The intent of this privacy statement is to detail the information ITEC may gather about individuals who visit its website and how that information is used.
ITEC collects information to operate effectively and provide you with the best teaching experiences. Personal information is collected directly from you and other information is collected when you interact with our websites, products and services.
Personal information is any information about an identifiable individual and is collected directly from you. Personal information you provide us may include information such as your name, email address, billing address, telephone number, personal profile and PPSN numbers (enrolled student only).
ITEC may collect personal information directly from you when you:
You can always choose not to provide personal information to ITEC, but if you choose not to do so, in many cases we will not be able to provide you with our products or Service, or respond to any queries you may have.
ITEC may combine personal information with other information that does not, on its own, directly identify you (“non-personal information”).
For example non-personal information such as which parts of our websites you have visited may be associated with your ITEC account. This allows ITEC to provide you with a more personalised experience such as keeping you up to date with relevant course releases, content and sales via marketing communications (with your consent). If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
We also collect information when you interact with our courses, websites and services. The following are some examples of information we may collect when you interact with particular ITEC Services:
We collect information when you use our websites. We may collect information sent by your browser to our servers whenever you visit ITEC’s website. For example your browser may tell us your IP Address as well as browser type and language, URLs of referring/exit pages, operating system, time/date stamp, system configuration information and documents and files that you downloaded. We also may collect information about how you use our websites, such as which parts of our website you have visited, by using cookies and similar technologies.
We collect information when you use our products. The following types of information may be collected:
Certain information that we collect when you enrol with us is absolutely necessary in order for us to provide you with our Service. You won’t be able to opt-out from the collection or processing of this information as it is mandatory for completion and certification on our courses.
Emails or Newsletters we send you may include technology that tells ITEC whether you have received or opened an email, or clicked a link in the email. Marketing emails we send you may be tailored based on your interactions with our websites and courses. If you do not want us to collect information from ITEC emails, or you don’t want to receive ITEC’s marketing emails anymore, you can unsubscribe by using the unsubscribe link within each email or by changing your notifications settings when logged into your ITEC account.
ITEC Online advertising
Any payment information, excluding name and contact details, provided by you is not stored by us. Enrolments from ITEC, either on ITEC’s websites or by phone, that require the inputting of credit card information use specialised credit card payment service Global Payments (formerly Realex) for the purposes of processing credit card data.
More specifically a “cookie” is a small text file which is stored, either on your hard drive, or in memory until your browser is closed. Cookies are used by ITEC to enhance your experience of the site and facilitate ease of navigation through the website. We also collect statistical data via the website, which allows us to assess the number of visitors to the website and to identify what page is viewed most frequently.
By using our Website, you agree to us placing these sorts of cookies on your device and accessing them when you visit our Website in the future.
If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.
Further information about cookies can be found at https://ico.org.uk/for-the-public/online/cookies/, www.allaboutcookies.org and www.youronlinechoices.eu.
Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Website, and the complete ITEC user experience that we pride ourselves on providing our customers. In addition, disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.
Your information may be used by ITEC for purposes such as:
Data is held in Ireland using different (multiple) servers. ITEC does not store personal data outside the EEA.
ITEC takes technical measures as well as organisational security measures which are set out in law and by industry standards to ensure that we protect your personal data from unauthorised access, use or disclosure.
We will ensure that we use your personal information as set out in our privacy notice and to the choices that you have made regarding permission. ITEC only partner with reputable service providers who contract to provide the same level of security on information so that your data is at all times protected and used in accordance with our Privacy Notice.
ITEC will process personal data during the duration of any contract and will continue to store only the personal data needed in accordance with our Data Retention Policy and as required by Law or Regulations.
Call Detail Records:
Recorded Calls are stored for a period of up to 30 days.
Legally invoice details are required to be maintained for a period of 6 years and the current year.
Student / Customer Support:
ITEC maintains Learner files for a period of 2 years only. After 2 years all the student information is securely destroyed using Secured Shredding and Recycling companies. Learners files will not be accessible after 2 years and learners who have not completed their course at that stage will need to enrol again and pay the appropriate costs if applicable.
No Financial Information is stored either hard or soft copy in any of the cases above.
Images are kept for 28 days, unless a request is made from the Police then it can be kept for 2 years which is stored locally.
At any point whilst ITEC is in possession of or processing your personal data, all data subjects have the following rights:
In the event that ITEC refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
ITEC at your request, can confirm what information it holds about you and how this information is processed.
To access what personal data is held, identification will be required
ITEC will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If ITEC is dissatisfied with the quality, further information may be sought before personal data can be released.
All requests should be made to [email protected] or writing to us at the address further below.
Please note that this policy applies only to ITEC’s website and not to the websites of other companies or organisations to which we provide links. Any third-party websites are viewed at your own risk.
This Privacy Statement is governed by the laws of Ireland and you submit to the exclusive jurisdiction of the Irish Courts.
In the event that you wish to make a complaint about how your personal data is being processed by ITEC or its partners, you have the right to complain to ITEC. If you do not get a response within 30 days, you can complain to the Data Protection Regulator.
The details for each of these contacts are:
ITEC – Irish Training & Educational Centre
Attention of the Complaints Department
Leopardstown Business Centre, Ballyogan Road
Dublin 18, Ireland.
Telephone +353 1 2061828 or email [email protected]
Data Protection Regulator
Canal House, Station Road
Co. Laois, R32 AP23
Telephone +353 761 104800 or email: [email protected]