Legal, Privacy and Security Information

Terms & Conditions

These Terms and Conditions apply to the provision of ITEC-Irish Training & Educational Centre (ITEC) self study courses in book format as advertised on our website – and in media publications and also as detailed in our Prospectus.


1. Definitions
For the purposes of these Terms: ‘We’ and or ‘Us’ means ITEC who will provide you with the courses your ordered. ‘You’ means the customer receiving the courses. ‘Enrol’ means the process of enrolling, booking or ordering a course and the term Enrolment shall be construed accordingly. If you order via the website this will involve you completing the relevant Order form on the website, giving us your personal information and submitting the details to us.
You can also order by telephone giving us your payment details and agreeing to proceed with purchase.
Another method or ordering is to complete and return the Order form contained in our Prospectus, choosing whichever method of payment that suits you. A further method of enrolment is to complete and return the Order form contained in our Prospectus and choosing whichever method of payment that suits you.


2. Provision of Courses
Once you have ordered you will receive confirmation of your order and it will be delivered to you as per this confirmation. This confirmation is automatic for online bookings and usually within a few days for all others. You can expect to receive your order within a few working days. ITEC reserves the right to deliver course materials in any format. Overseas students (those residing outside Ireland or UK) will be charged an extra €35 per course.


3. Course Fees
Included in the course fee there is a registration, administration and certification charge of €100 which is non-refundable in the event of cancellation by the student.


4. QQI Courses – “Preferred Entry Levels” & “Special Requirements”
When students submit their enrolment application form they confirm that they can meet all the relevant “Preferred Entry Levels” & “Special Requirements” as listed on each course. All students will be asked to provide evidence of this after they enrol. Once enrolment has been submitted, no refunds will be provided if students fail to provide evidence of the “Preferred Entry Level” & “Special Requirements” they confirmed during the enrolment on a specific course.


5. QQI Courses – “Work Experience” & “Skills Demonstrations”
Learners need to ensure that courses with Skills Demonstration elements have access to a professional environment to fulfil the assessment requirements of the course – which is at least 100 hours work experience for Major awards and 20 hours for minor awards.
Students are to be advised that it is the onus of the employer/learner and not the college to arrange insurance on their behalf.


6. Your Rights to Cancel

Cancellation/Refund conditions/arrangements. Should you decide to cancel your application you may do so provided that you notify the College in writing within 7 days from the original order date and stating the reasons for cancellation. You are also required to return all materials to the College and bear the cost of this return. If you cancel your course in accordance with these terms and if no course materials have been issued or Online Access details issued, a refund (less an administrative fee) will be made to you, using the same method as you made your original payment. However, please note, there is an administrative fee of €100 which will not be refunded in the event of a cancellation.  No refunds will be provided after the 7 day period or if printed course materials have being issued or if an online course has been accessed or if the above Points 5 & 6 requirements are not met after enrolment. All refund credits will take 30 days from date of written request and accepted refund.

Easy Payment Plan Cancellations: In addition to the above, if you decide to cancel your enrolment you can do so if you confirm this in writing to the College within 7 days of your enrolment date.  You will, however, have the administrative fee of €100 deducted from your first payment. If you decide to cancel after 10 days, you may do so but you will be legally bound to pay the full outstanding balance on the course fees and failure to do so within 30 days will result in court proceedings being instigated against you with the likelihood of you being responsible for additional costs.


7. Transferring
Provided payment has being made in full you are allowed transfer to another topic of your choice provided such requests are made in writing within 30 days of ordering. The original course material must be returned in its original condition at your expense. There is an additional charge of €85 to cover documentation/administration, p&p in addition to any difference that would have to be paid if the new programme is more expensive than the first one. You are not allowed to transfer to another person.


8. Quality
We will provide the courses in accordance to each course description as detailed on our website and Prospectus. All representations, warranties and / or commitments not expressly set out in these Terms and Conditions (whether implied by law, conduct, statute or otherwise) are hereby excluded to the maximum extent permissible at law. We reserve the right to reformat any course material and website information at anytime.


9. Payment
All Credit/Debit Card purchases are subject to a non-refundable card handling fee of €12.00. Such payments are normally debited to your account on day of order or within 24 hours.

Interest Free Easy Payment Plans Credit/Debit Card purchases are subject to a non-refundable card handling fee of only €5.00 per transaction.
We reserve the right to change the amounts charged and any such changes will be displayed on our website.


10. Complaints
In the event you are not satisfied with any aspect of your purchase please contact us in writing stating in what respects you are not satisfied and where you feel the content did not match the published contents as displayed on our website and in our Prospectus.


11. Our Obligations to You
The exclusions and limitations of liability contained in these Terms and Conditions do not apply to: Any loss or damage resulting from death or personal injury caused by our negligence; Loss or damage arising from fraudulent misrepresentation; or Any other losses which may not be excluded or limited by law. In the event of a Postal Dispute or other such events which are beyond our reasonable control we shall make every reasonable efforts to get your course to you as soon as is practical.
In no event shall we be responsible to you for any loss of profits, loss of earnings, loss of anticipated savings, loss of revenue or loss of goodwill that you may suffer. Further, in no event shall we be liable to you for indirect or consequential losses that you might suffer. Our maximum aggregate liability to you for any claim is limited to the amount of the course fee paid.


12. Your obligations to Us
In accordance with Copyright Law you are not permitted to reproduce or modify any part of a course, store it in a retrieval system or transmit it in any form by any means – electronic, mechanical, photocopying, recording or otherwise without the prior written permission of ITEC.


13. Protection for Learners
As a course provider our policy on the protection for learners is subject to Section 43 of the Qualifications Act. This means that if, for whatever reason, we cease to provide the programme or course you enrolled for, we have specific and legally binding arrangements in place, with two other independent course providers who have both separately and independently formally agreed to finish out or complete your course/programme for you at no extra cost.


14. General
These terms and governed by and shall be construed in accordance with Irish Law. Any dispute arising between us under or in connection with these Terms shall be subject to the non – exclusive jurisdiction of the Irish courts. These Terms constitute the entire agreement between us in relation to the provision by us to you of a course and they replace and supersede any prior arrangements between us in relation to the publication.
You acknowledge that you are not relying on any statement made by us or any of our representatives with regard to the course other than those expressly set out in these Terms.

Copyright Information

The contents of all the pages contained in this site are © ITEC 2000-2018. Reproduction of part or all of the contents of the pages in any form is prohibited other than in accordance with the following permissions. You may make an electronically stored, transient copy of these pages of this Site for the exclusive purpose of personal on-line viewing.


Privacy Policy

ITEC will not collect any personal information on this website without your explicit consent. We will let you know when we are doing so that you can decide whether to provide information. Any information which is provided by you will be treated with accordance with the terms of the current EU GDPR Legislation. The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. Click here for more information on our Privacy Statements.


Retention of Learner Information

ITEC maintains Learner files for a period of 2 years only. After 2 years all the student information is securely destroyed using Secured Shredding and Recycling companies. Learners files will not be accessible after 2 years and learners who have not completed their course at that stage will need to enrol again and pay the appropriate costs if applicable.

  • Original learner files for all active participants will be maintained for a maximum two-year period, after this time has lapsed and in the instance of an incomplete programme all information will be destroyed securely and the learner may need to re-register.
  • Original learner files for all participants who have successfully completed their programme/s will be destroyed pending the release of certificates to learners. Learners will be sent an email to inform them of this and they will be invited, if they wish, to collect any assessments in accordance with specific timescales agreed by the college.
  • Learner information for both existing and new students will be securely maintained in a learner database for a period that the college deems appropriate and in line with the above.  Soft copies of registration documents and copies of certificates will be maintained for all learners and archived for accessing as when/if needed.

No Financial Information is stored either hard or soft copy in any of the cases above.


Security Information

To ensure the highest level of security of information passing between our customers and our servers, ITEC uses what is known as SSL. This is an encryption method that scrambles information while it is moving from one source to another to prevent the information being viewed or tampered with.