€314.00Original price was: €314.00.€284.00Current price is: €284.00.
Overview
Course Fee: New launch offer: €284.00 which includes all registration, teaching, assessment and QQI award Fees. No other fees to Pay!
Award: QQI Level 6 component Certificate in Conflict Management (6N2775).
NFQ Credit Value: 15 Credits.
Delivery Format: Online Learning Course.
Students can complete this course within 8 weeks which is ample time and can start it at anytime of the year that is convenient. If students need to extend this period for any reason during or near the end of the course they can request an extension through the college.
This QQI Level 6 Conflict Management online course is tailored for professionals in the community and voluntary sectors. It is also highly beneficial for HR personnel and individuals involved in mediation.
The course imparts essential knowledge and skills to understand and manage conflict situations, both in the workplace and group settings. It offers a practical approach with a range of tools and techniques, making it ideal for handling conflict, anger, and hostility, whether over the phone or in person.
This distance learning, QQI accredited course means that Students can study flexibly at home, or at any convenient place and time, while gaining a nationally accredited Qualification.
Students receive a comprehensive Course Manual, Assignments, Efficient Studyguide, and unlimited one-to-one Tutor Support for the course duration.
Who should complete this course?
People working with teams in the community or voluntary sector or in HR departments.
People who need to build skills in negotiation or conflict resolution.
People involved working with groups of people e.g. sport, non-for-profit organisations, unions.
People who wish to gain a professional, accredited qualification in Conflict Management, and wish to study at their own pace, and in their own time.
Course Syllabus
Topics covered include:
Types of Organisation
Organisation Structure
Organisation Culture
Change in Organisations
Understanding Conflict
Conflict Management Styles
Knowing Your Conflict Style
Dealing with Anger
Listening Skills
Conflict between Groups
The Process of Mediation
Mediator Skills
Crisis Mediation
Introduction to Negotiation
Joint Problem Solving
Guidelines for Negotiation
Problems in Negotiation
Group Exercises.
Entry Requirements / Prerequisites:
Level 5 or equivalent in a relevant subject area (Business / Management) and/or relevant practical experience (3 years minimum) – Please ask about our requirements surrounding Recognition of Prior Learning (RPL) for entry.
English Language Requirement: Students entering programmes leading to awards at Level 6 are expected to be able to: fluently read, draft, prepare and understand complex information, including quantitative information, that is personally relevant and reflecting a broad knowledge base. For example, this might include text and other information relating to abstract theoretical ideas, concerns or procedures, such as local planning concerns in relation to broader spatial strategy, political issues in relation to particular agenda, budget plans/ specifications.
Learners undertaking this programme must have basic IT skills and access to the necessary equipment to enable them to undertake an online programme: computer, broadband, email, Microsoft, recording equipment necessary for some skills demonstration tasks, and where applicable any other specialised software/equipment.
As this programme is delivered through distance learning or eLearning, students must be capable of studying on their own initiative.
Assessment:
Assignment 30%:
The learner will be required to discuss your own personal style of managing conflict using the headings outlined below:
Demonstrate a thorough understanding of conflict management.
Appropriate selection of and adaption of conflict resolution method in a given chosen scenario.
Clear identification of challenges and positive aspects of the different types of conflict management styles.
Discuss advantages and dis-advantages of using this style.
Project 50%:
Candidates will be required to:
Carry out a case study identifying conflict management within the workplace. This must include information relating to the history of the conflict.
Conduct an analysis of the conflict – identify the causes and patterns that emerged in the conflict situation.
Identify the management role in the conflict. Reflect on the conflict, making recommendations relating to how they would deal with the conflict and reasons behind their chosen method.
Learner Record 20%:
A personal reflective journal will be complied. The journal will include a record of your own learning and development on the course in relation to managing conflict, include the following:
Identify a situation within your working life where you have identified a conflict:
State how you feel about conflict, your attitude to the conflict and Biggest challenges faced during the conflict.
Reflect on your own conflict management style, what have you learned about yourself from this course. Detailing the areas where you need to improve your skills for the future.
Accreditation:
Following successful completion you will receive aQQI Level 6 component Certificate in Conflict Management (6N2775)from QQI.
QQI (Quality & Qualifications Ireland) is the national awarding body for further education and training in Ireland. Click here for details of the National Framework of Qualifications.
Registration Fees are included in the course price.
This QQI Conflict Management (6N2775) programme is delivered by our sister College, The Open College in our venues. This programme is validated by QQI and The Open College.
